Policies & Terms of Service

At PureCraft Esthetics, we are committed to providing high-quality, professional skincare services in a relaxing and welcoming environment. To ensure a smooth experience for all clients, please review our policies before booking an appointment.

Appointment & Cancellation Policy

• A 50% (percent) non-refundable deposit is required to secure your appointment. This deposit will be applied toward your total service cost.

• A 24-hour notice is required for cancellations or rescheduling. Failure to provide sufficient notice will result in the forfeit of your deposit.

• Clients who cancel last minute or no-show will be required to pay a new deposit before booking future appointments.

Late Arrival Policy

• A 10-minute grace period is allowed for late arrivals.

• If you arrive more than 10 minutes late, your appointment may be shortened to avoid delaying the next client.

• If you are more than 15 minutes late, your appointment will be canceled, and the deposit will be forfeited.

No Extra Guests or Children Policy

• To maintain a professional and tranquil environment, only clients receiving services are allowed in the treatment area.

• If a support person is needed, please notify in advance in order to accommodate.

• Children under 12 years of age are not permitted unless they have a scheduled appointment and are supervised by an adult.

Health & Safety Policy

• Please disclose any allergies, medical conditions, recent cosmetic procedures, or skin sensitivities prior to your appointment.

• Services cannot be performed on clients with active infections, open wounds, or contagious conditions. If you are feeling unwell, we kindly ask that you reschedule your appointment.

• PureCraft Esthetics follows strict sanitation protocols to ensure a safe and hygienic environment for all clients.

Refund & Exchange Policy

• All service sales are final. Refunds will not be issued for completed treatments.

• If you experience an allergic reaction to a product purchased at PureCraft Esthetics, store credit may be offered for an alternative product at our discretion.

Payment Policy

• Payment is due at the time of service. We accept cash, credit/debit cards, and digital payments (Venmo)

• Services requiring a deposit must be paid in full at the time of the appointment.

Client Conduct Policy

• PureCraft Esthetics is committed to maintaining a professional and respectful environment. Any form of harassment, inappropriate behavior, or disrespect toward staff or other clients will not be tolerated.

• We reserve the right to refuse service to anyone who violates these policies or behaves inappropriately.

By booking an appointment at PureCraft Esthetics, you acknowledge and agree to these policies. Thank you for your understanding and cooperation. We look forward to providing you with exceptional service!